FAQ – We've Got You Covered!
General Questions
Where are you based?
We’re proudly based in Melbourne, Australia. All our products are handcrafted with love and delivered straight to your door!
How do I contact you?
Drop us a line at info@krwashere.com
Product Questions
What is Chillipop?
Chillipop is a range of Mediterranean inspired crunchy chilli oil condiments made with bold flavour, crunchy double fried shallots and a range of heat levels. Created to add flavour, crunch and a kick to any meal.
What's the difference with Chillipop and other chilli oils?
Chillipop brings together bold flavour, balanced heat and satisfying crunch, slow-infused over days to build layers of depth in every jar. Created to complement all kinds of dishes, our range goes beyond the expected, from our herb packed Verde with a chimichurri vibe, to the bright and zesty Citrus & Yuzu.
Created by Kairo, a passionate home chef with a love for bold and unexpected flavours, Chillipop is all about making everyday food a little more exciting.
How long do your products last & how do I store them?
Our Chillipops typically last 12-18 months if stored in a cool, dark place. Once opened, pop it in the fridge and we recommend consuming our products within 1 month to ensure the best flavour and freshness. Seasonings stay fresh for up to 2 years when sealed tightly. Always check the packaging for best-before dates!
How spicy is Chillipop?
There's a Chillipop for every heat preference! Heat levels range from very mild to seriously hot. We've had so many returning customers who can't do spicy food but absolutely love our O.G, Verde & Yuzu.
If you're looking for a good kick though, we'd recommend Ghost, Scorpion or Carolina Reaper
Is Chillipop vegan and gluten free?
Yes. All Chillipops are vegan, gluten free and free from additives. Our seasonings are vegetarian with some gluten free options (see descriptions of each)
What size options are there?
Chillipop comes in 270ml jars or 750ml jars.
Can I buy in store?
Yes! we have a growing about of stockists around Melbourne. Check out the 'Stockists' tab to see where you can find your closest store
Shipping & Orders
Where do you ship?
We ship nationwide and internationally! Shipping costs are calculated at checkout based on your location.
How long does shipping take?
We make our Chillipop in fresh batches, so please allow 2-3 business days for us to prepare and dispatch your order. Once dispatched, delivery times are:
- Domestic (Australia wide): 2-6 business days, 1-3 business days for Express Post.
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International: Delivery times vary depending on the destination, customs processing and local postal services. We'll provide tracking details so you can follow your order along the way.
Please keep in mind that these are estimated delivery times and delays can occasionally happen, particularly during busy periods.
Do you offer wholesale?
Yes, we do! If you’re interested in stocking K+R products, check out our 'Become a Stockist' tab or email us at info@krwashere.com.
Returns & Exchanges
What’s your return policy?
We stand by our products! If you’re not satisfied, contact us within 14 days of receiving your order, and we’ll work with you to make it right. Returns are accepted on unopened products only.
What if my order arrives damaged?
Oh no! If your order arrives damaged, snap a photo and email us at info@krwashere.com. We’ll work with you to get it sorted!
Fun Stuff
Do you offer recipes?
Yes! Check out our Recipes page for tons of ideas on how to use our oils and seasonings. Follow us on TikTok, Instagram or Facebook for quick video tutorials, too!
Can I collaborate with you?
We’d love to hear your ideas! Send us a message or email us at info@krwashere to chat about collabs.
